Eurosport, the Fabled Soccer Traders, respects your privacy and we take it extremely seriously. We take great pride in being honest, fair, respectful, and courteous to each and every customer. We will not rent, sell or exchange your email address. We do not collect any of your personal information unless you provide it to us. Any information that you provide to us will only be used to better serve your needs and to make your shopping experience more complete. We follow this policy not just because it is the law, but because we believe that it is the right thing to do.
Our web-site is 100% safe, guaranteed. When you use your credit card to shop at SOCCER.COM, rest assured that the transaction is completely safe. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with all of the major web browsers. This technology safeguards your personal information and ensures your complete privacy. In fact, shopping online at SOCCER.COM is safer than using your credit card at a restaurant or department store. Give it a try and see for yourself why shopping at SOCCER.COM is 100% risk free.
If you would still prefer to telephone us with your credit card information, you can call 1-800-950-1994 or (919) 644-6800 outside the U.S. Our Customer Service Team is available to assist you with all your needs Monday through Thursday 8 a.m. to 2 a.m. (EST) and Friday through Sunday 8 a.m. to Midnight (EST).
Returning New Items
All the products we sell are selected by players and coaches, thus we truly believe you will be pleased with the products and services we provide. We understand, however, that occasionally you may have to return something to us for a variety of reasons and to make it easier, we have a no-hassle return and exchange policy. If the item you receive is not right, whatever the reason, return it to us within 30 days and we will promptly refund your money or exchange it for something else. For a full refund or exchange, the item must be returned in its original condition and if sold as a set (i.e. warm-up pant and jacket) it must be returned as a set. Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept or process your return. If we sent you the wrong item in error, we will, of course, pay the shipping costs. We ship all exchange orders back to you for FREE (Priority Mail or UPS Ground service) in appreciation of your business with us.
Please remember to completely fill out the returns section of the invoice you received with your package and ship your return package either UPS or insured U.S. Mail (remember to keep your receipt and tracking number) to:
Eurosport ReturnsIf the front of your invoice contains a pre-paid return shipping label, please remember the cost of using this return service will be deducted from your merchandise refund or credit card account for each label used. The cost of using each label is printed beneath the label on the front of your invoice. If you prefer to use a different carrier to return merchandise, please use the standard return label located above the pre-paid one when shipping packages to our company.
Please understand that we cannot accept COD's or packages marked "Bill Recipient" and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.
There are no returns allowed on customized items, videos, or CD's with opened packaging.
Returning Defective Items
Every item that we sell meets our highest standards for quality and performance. Many of the items we sell require special care because of the materials they are made of (leather, latex foam, ortho glass, performance fabrics, etc). It is our experience that through proper care and normal use almost all defects for apparel and footwear will be evident in the first 60 days after purchase. For this reason you may return any defective item for 60 days after the date of purchase for an exchange or full refund. You may also notice that some non-apparel and non-footwear items have extended warranties that will of course be honored during the life of their guarantee.
We also recognize that in extreme circumstances, an item you have owned for more than 60 days, even one that does not show excessive wear or maintenance neglect, may truly be defective. Our goal is to honestly evaluate every return and make a reasonable decision on every claim. We have designed our new returns process to support a reasonable cost of doing business and avoid needless waste. Thank you.
An order for an item that is temporarily out of stock is called a "backorder." When you place an item on backorder, we will ship the item to you via our regular ground shipping as soon as it becomes available. You are never charged for a back-ordered item until it is shipped, and you may cancel an item on backorder at any time. You do not pay additional shipping for backorders. In regards to an international order, we can only ship one package per international order. If your order consists of several items, one or more of which are on backorder, we cannot ship the in-stock items until the backordered items become available. If you want to receive your in-stock items right away, you must remove the backordered items from your order and re-order them when they are in-stock.
All orders from SOCCER.COM are processed between 8 a.m. and 4 p.m. (EST), Monday through Friday. Regular ground shipping takes from 3 to 12 business days, depending on your distance from us (within the continental U.S.)
| Order Total | Shipping Rate |
| $0.01 - $10 | $5.99 |
| $10.01 - $25 | $6.99 |
| $25.01 - $50 | $7.99 |
| $50.01 - $75 | $8.99 |
| $75.01 - $100 | $9.99 |
| $100.01 - $150 | $10.99 |
| $150.01 - $200 | $12.99 |
| $200.01 - $250 | $13.99 |
| $250.01 - $350 | $16.99 |
| $350.01 - $500 | $20.99 |
| Over $500.00 | By Percentage |
*For Ground Shipping to AK, HI, or PR add $5.00 to the Regular Ground shipping rate.
*For Ground Shipping to GU or VI add $10.00 to the Regular Ground shipping rate.
You can upgrade to Express 2 Day Shipping for an additional $9.00 onto the Regular Ground shipping rate and have your items delivered within two business days, provided that we receive your order before 4 p.m. (EST).
**For 2 Day Shipping to AK, HI, PR, GU, or VI add $11.00 to the 2 Day shipping rate.
You can also order Express Shipping for an additional $15.00 onto the Regular Ground shipping rate and have your items delivered the next business day, provided that we receive your order before 4 p.m. (EST).
***For Express Shipping to AK, HI, PR, GU or VI add $18.00 to the Express shipping rate.
Shipping charges for orders over $500 will be calculated as a percent, based on order sub-total.
Percentages for orders shipped to the Continental U.S. or to an APO or FPO address.
Percentages for orders shipped to AK, HI, PR, GU or VI.
International Express typically takes from 3-4 business days to reach our customers after the order leaves our warehouse. If you have any questions about international orders, please e-mail us at custserv@sportsendeavors.com or call (919) 644-6800.
International Delivery charges are based on weight and will be calculated during checkout.
We are dedicated to your complete satisfaction. One of the ways that we ensure that is through providing you with detailed information on an item's fit and construction before you buy it. Our goal is to help you can make the correct decision on what particular size you should order. If you are unsure about your size, simply use your measurements and compare them to the sizing charts that we provide to determine the correct size.
Our sizing charts will give you a good idea of the size to order, but be sure to read the special sizing information that may accompany the item description. Some merchandise dimensions may vary from the averages in the charts as well. If you have any questions about the sizing of a product, please let us know!
